Sidekick Privacy Policy
Effective Date: 10 July 2025
Gentei (“Gentei”, “we”, “our”, or “us”) operates the Sidekick study platform and related websites, apps, and services (collectively, the “Service”). This Privacy Policy describes how we collect, use, share, and protect your personal information. By using the Service, you consent to the practices below. If you do not agree, please do not use the Service.
Information We Collect
We do not sell your personal information.
How We Use Your Information
- Provide and maintain the Service.
- Fulfil the SureScore Guarantee.
- Process transactions and prevent fraud.
- Enforce security measures such as the single-device rule.
- Improve and personalise content through aggregated analytics and A/B tests.
- Communicate with you about updates, transactions, and limited marketing (opt-out available).
- Satisfy legal obligations and defend legal claims.
Legal bases: contract performance, legitimate interests, consent (where applicable), and legal obligations.
How We Share Information
- Service providers (cloud hosting, payments, analytics, customer support) bound by confidentiality.
- Educational Testing Service (ETS) when you authorise us to pull your scores via Scorelink.
- Identity-verification partners for reimbursement claims.
- Legal or safety reasons if required to comply with law or protect rights and safety.
- Business transfers if we undergo a merger or acquisition, with notice of any material changes.
We never rent or sell personal data.
Cookies and Tracking Technologies
We use first-party cookies for authentication and third-party cookies (Google Analytics 4) for product analytics. You can disable cookies, but parts of the Service may not work.
International Data Transfers
Our servers are located in Japan and the United States. If you access the Service from another country, your data will be transferred to and processed in those jurisdictions. For EEA, UK, or Swiss users, we rely on standard contractual clauses or equivalent safeguards.
Data Retention
You may request earlier deletion subject to legal exceptions.
Your Rights
Depending on your jurisdiction, you can:
- Access, correct, or delete personal data.
- Restrict or object to processing.
- Port data to another service.
- Withdraw consent for marketing at any time.
Contact us at hello@gentei.studio to exercise your rights. We respond within 30 days. EEA and UK residents may also complain to their local supervisory authority.
Children’s Privacy
The Service is for users aged 13 or older. Users under 13 must provide verifiable parental consent. We delete any information collected without such consent.
Security
We use industry-standard safeguards including TLS 1.3 in transit, AES-256 at rest, rate limiting, content-security policies, and mandatory two-factor authentication for employees. Nonetheless, no online service is completely secure.
Changes to This Policy
We may update this Privacy Policy periodically. We will post the revised version with a new effective date and notify you of material changes via email or an in-app notice. Continued use of the Service after changes means you accept the revised Policy.
Contact Us
Email: hello@gentei.studio
Postal: Gentei, 8 The Green STE R, Delaware, United States of America
For any questions about this Privacy Policy or our data practices, please contact us.
Last Reviewed: 10 July 2025