Sidekick Terms and Conditions

Effective Date: 10 July, 2025

Acceptance of Terms

By creating an account or using the Sidekick service ("Service") you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Eligibility

You must be at least 13 years old, or have verifiable parental consent if younger, to register.

Account Security

Keep your login credentials confidential. You are responsible for all activity under your account.

License & Permitted Use

We grant you a revocable, non-exclusive, non-transferable licence for personal, non-commercial study. You may not copy, resell, reverse-engineer, scrape or publicly display our content without written permission.

Purchases, Fees, and Billing

All fees are payable in advance and are non-refundable except under the SureScore Guarantee in Section 6. A valid payment method is required to maintain access.

SureScore Guarantee

  1. Active Pro Plan – Keep an uninterrupted Sidekick Pro subscription for 60 consecutive days before your target test date and remain subscribed until you upload your official score report. Any downgrade, pause or cancellation during that window voids the guarantee.
  2. Reimbursement Schedule & Coverage
    • Covers one single‑test TOEFL fee only. Add‑ons such as faster score reporting, extra practice tests or multi‑test bundles are excluded.
    • Maximum one reimbursement in any three‑month period per verified user and payment card; lifetime cap three reimbursements.
  3. Target Test Date & Goal Score – Enter your official test date and goal score in Settings; neither can be changed until that date passes. Goal score must be 115 or lower and at least 5 points above your initial Sidekick diagnostic.
  4. Practice‑Test Streak – Score ≥ your goal on five consecutive first‑attempt Sidekick Practice Tests. Last practice test must be taken ≥ 7 days before the official test. Exiting early voids that attempt.
  5. Minimum Study Requirement – Complete 15 active lesson hours plus either five full‑length practice tests or ten lesson quizzes per skill area before test day.
  6. Account Integrity & Device Use
    • One user per account.
    • Single‑device rule – your account may be active on one device at a time. Logging in on a new device signs out prior sessions. Using more than three new devices in any 30‑day window without Support approval voids the guarantee.
    • Remote‑desktop or emulator sessions count as separate devices.
  7. Repeat Eligibility & Cooling‑Off – If you cancel, reschedule, or receive a reimbursement, a 30‑day cooling‑off period applies before you can set a new target date. All requirements restart from zero.
  8. Proof of Results & Verification
    • Upload your official TOEFL score report and ETS payment receipt within 30 days of receiving your scores.
    • Sidekick may request the report via ETS Scorelink.
    • Mandatory selfie and government‑ID check is required for every reimbursement claim.
  9. Test Cancellations or Removals – Cancelling, rescheduling, or being removed from the test centre voids the guarantee. You may re‑qualify after the cooling‑off period by meeting all rules again.
  10. Reimbursement Method – Reimbursements are issued as a credit directly to the same credit or debit card used for your Sidekick Pro subscription. The credit appears within 30 days of claim approval.
  11. Dispute Resolution for SureScore Claims – Any dispute arising from the SureScore Guarantee will be resolved by binding arbitration under American Arbitration Association consumer rules, seated in the United States in the state where Sidekick is incorporated.
  12. Reservation of Rights – Sidekick reserves the right to amend or terminate this guarantee at any time in response to fraud, abuse or regulatory changes.

User-Generated Content

You retain ownership of materials you post but grant Sidekick a worldwide, royalty-free licence to use, display and adapt that content within the Service. Content must not infringe third-party rights or contain unlawful material.

Intellectual Property

All Sidekick materials, logos and course analytics are our property or our licensors’. TOEFL is a registered trademark of ETS; Sidekick is not endorsed or approved by ETS.

Warranties and Disclaimers

The Service is provided “as is” and “as available”. We disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not warrant uninterrupted or error-free operation or specific score outcomes beyond the SureScore Guarantee.

Limitation of Liability

To the maximum extent permitted by law, Sidekick will not be liable for indirect, incidental, special or consequential damages, or for lost profits or data, arising from your use of the Service. Total liability will not exceed the amount you paid in the preceding 12 months.

Indemnification

You agree to indemnify and hold harmless Sidekick, its officers and employees from any claims or damages arising out of your breach of these Terms or misuse of the Service.

Termination

We may suspend or terminate your access at any time for breach. You may cancel any time via your dashboard. Sections 4 and 8‑12 survive termination.

Modifications

We may update these Terms by posting a revised version and updating the Effective Date. Continued use after changes means acceptance.

Governing Law and Dispute Resolution

Except for SureScore disputes covered in Section 6.11, these Terms are governed by the laws of Japan. All other disputes will be resolved exclusively in the Tokyo District Court unless you and Sidekick agree to another method.

Contact

Questions? Email hello@gentei.studio or write to: GENTEI, 8 The Green STE R, Deleware United States of America